Symurix - Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it - unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase and photos of the unopened package as proof.

To start a return, contact us at info@symurix.com. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. The cost of shipping and return falls onto the customer. 

Important - Hygiene Policy

Because Symurix sells kitchenware that come into direct contact with food, we are unable to accept returns or offer refunds on any product that has been opened and used. Once a product has been used, we cannot guarantee its cleanliness or safety for future customers. This policy exists to protect the health of all our customers and is strictly enforced regardless of circumstance. If you have received your order and are unsatisfied, please contact us before opening or using the product. If you have opened and used the product you are still more then welcome to reach out to us and we'll help you figure something out.

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Non-Returnable Items

In addition to our products, we do not accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return your eligible item and, once the return is accepted, place a new separate order.

European Union - 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification - provided the item is unused, in its original packaging, and accompanied by proof of purchase. Please note that the hygiene exception above still applies: used cutting boards cannot be returned under any circumstances, including the EU cooling-off period.

Refunds

Once we've received and inspected your return, we'll notify you whether your refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund on their end. If more than 15 business days have passed since your refund was approved, contact us at info@symurix.com.